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5% OFF on First Order: FIRST5 | COD + FAST Shipping                                                                    5% OFF on First Order: FIRST5 | COD + FAST Shipping

  • What is your return and refund policy?
    Refunds are only applicable to non-glass items. For window-related products, refund requests must be made within 10 days of delivery. If you wish to return an item, please ensure it’s in the same condition as received. For more details, please refer to our Refund Policy.
  • How do I track my order?
    You can track your order by visiting the "Track Order" page on our website. Once your order is dispatched, we will also send shipping details to your email, which will include the tracking number and a link to track your package.
  • Can I exchange an item if it is damaged or not what I ordered?
    Yes, if the item is damaged or the wrong item was delivered, we offer replacements. To process this, we require an unboxing video for validation. If you need assistance, feel free to reach out to us via Instagram for a quicker resolution.
  • Do you offer B2B (business-to-business) services?
    Yes, we offer B2B services for bulk orders, customizations, and wholesale pricing. If you're a business looking to purchase products in large quantities, please get in touch with us. To discuss your requirements, you can reach us via Instagram, email us at info@zyrawebs, or call/WhatsApp us at +91 861 930 0894 for further information on pricing and MOQ for your order.
  • Are your candles made to order?
    Yes, our candles are freshly made to preserve the quality, essence, and fragrance of the essential oils used in each candle. This ensures that every candle retains its scent and charm, and they are dispatched within 24-48 hours of placing the order.
  • Do you offer customization for your products?
    Yes, we offer customization for certain products! However, please note that a minimum order quantity (MOQ) is required, and the MOQ may vary depending on the product. To discuss your customization needs, you can reach us via Instagram, email us at info@zyrawebs, or call/WhatsApp us at +91 861 930 0894.
  • How can I be sure of the quality of your products?
    We take great care in ensuring that all our products meet high-quality standards. Our candles are made with premium ingredients, and each item is carefully inspected before dispatch. For more information, feel free to reach out to us via Instagram.
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